Sales: Customer Success

4.0 /5

(1 Rating)

Offered byLinkedin Learning

Sales: Customer Success
at
Linkedin Learning
Overview

Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support

Duration	1 hour
Total fee	₹899
Mode of learning	Online
Difficulty level	Intermediate
Credential	Certificate

Sales: Customer Success
at
Linkedin Learning
Highlights

Earn a certificate of completion from LinkedIn Learning

Sales: Customer Success
at
Linkedin Learning
Course details

Skills you will learn

Marketing Saas Sales Business Development

More about this course

This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models?businesses that depend on long-term relationships to maximize customer lifetime value
Learn how it's different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization
Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy

Sales: Customer Success
at
Linkedin Learning
Curriculum

Introduction

Welcome

Understanding Customer Success

How to define customer success

Where to start with customer success

How customer success fits with SaaS and the membership economy

How to scale customer success

The difference between customer success and other departments

The Customer Success Professional

The ideal personality and skills for customer success

Why customer success is the best and the worst job

How to hire for customer success

Specialization in customer success

A typical day for a customer success manager

How to Get Ahead in Customer Support

How to build a customer success work plan

How to gain support across the organization

Customer success metrics: Making the case for a promotion or raise

Aligning Customer Success to Optimize It with the Rest of Your Company

Prevent siloed customer success: Make it part of the culture

Tips to get sales and customer success to work well together

Get a seat at the leadership table: The role of the chief customer officer

Conclusion

Next steps

Sales: Customer Success
at
Linkedin Learning
Faculty details

Robbie Kellman Baxter

She help companies leverage subscription pricing, digital communities, and freemium models to build deeper relationships with customers.

Sales: Customer Success
at
Linkedin Learning
Students Ratings & Reviews

4/5

1 Rating

3-4
1

Vishal Thakker

Sales: Customer Success

Offered by Linkedin Learning

Learning Experience: The experience was wonderful. It helps anyone in sales to transition to customer success take this certification

Faculty: Crisp and clear with the sessions. Very practical knowledge Yes it was updated. I really loved the Course structure, assignments and the course content

Course Support: Wonderful

Reviewed on 5 Mar 2023Read More