Samsung Customer Care Essentials
- Offered byCoursera
Samsung Customer Care Essentials at Coursera Overview
Duration | 6 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Samsung Customer Care Essentials at Coursera Highlights
- Earn a certificate of completion
- Add to your LinkedIn profile
Samsung Customer Care Essentials at Coursera Course details
- What you'll learn
- This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
- We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
- Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.
Samsung Customer Care Essentials at Coursera Curriculum
Welcome to the Samsung Galaxy
Intro to Samsung Care Troubleshooting Essentials
Welcome to The Samsung Galaxy
Goals and Brand Pillars of Samsung Care
Overview of Samsung Top Apps
An Inside Look into Your Mobile Device Repair Journey with Samsung Care
Before You Begin
Welcome to the Samsung Galaxy Learning Objectives
Samsung Fun Facts
Overview of the Galaxy Families
Samsung External Supports
Overview of Android OS
Samsung One UI
Top Samsung Apps
What's Next?
Welcome to the Samsung Galaxy Quiz
Troubleshooting and Types of Repairs
Troubleshooting Essentials
Breaking Points
Troubleshooting Known App Issues
Troubleshooting Unknown App Issues
Troubleshooting OS Issues for Samsung One UI
Display Troubleshooting
Battery and Device Optimization
Troubleshooting and Types of Repairs Learning Objectives
Types of Repairs
Foundation of Troubleshooting
Permissions Scenario
The Safe Mode Experience
Android Troubleshooting
Other Common Troubleshooting Scenarios
Customer Education Opportunities
Troubleshooting and Types of Repairs Quiz
Device Intake and The Customer's Journey
Hardware Functions Tests
Understanding IQC
IMEI
Maintenance Mode
Initial Greeting with the Customer
Triage and Prepping the Device
Increasing Customer Satisfaction
Customer Check-Out Flow
Level 2 Repairs Intro
IQC Results
Does Warranty Impact This Repair?
Samsung's Limited Warranty
Accessing Maintenance Mode
The Device is Ready for Repair!
The Customer's Journey
First Impression Reminders
Explanation of Documentation
Final Check-Out Reminders
Warranty Check for Understanding
End of Course Assessment
Samsung Customer Care Essentials at Coursera Admission Process
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