SAP - SAP Customer Engagement and Discovery
- Offered byCoursera
SAP Customer Engagement and Discovery at Coursera Overview
Duration | 4 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
SAP Customer Engagement and Discovery at Coursera Highlights
- Earn a Certificate upon completion
SAP Customer Engagement and Discovery at Coursera Course details
- The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals
- You?ll learn how to gather information and insights about a customer?s business, technology, and data
- You?ll investigate SAP?s fit-to-standard analysis approach
- Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data
SAP Customer Engagement and Discovery at Coursera Curriculum
Introduction to SAP Customer Engagement and Discovery
SAP ACTIVATE Methodology Overview
Program and Customer Engagement
Program Planning and Stakeholder Analysis
Program Set-Up and Kickoff
Graded Quiz for Module 1: Introduction to SAP Customer Engagement and Discovery
Gathering Customer Information and Insights
Introduction to Module 2
How are metrics and models used in analysis?
How are metrics and models used to validate?
How to Gather Business and Technical Inputs
Graded Quiz for Module 2: Gathering Customer Information and Insights
Preparing for Solution Analysis and Design
Set-Up and Preparation Activities
Graded Quiz for Module 3: Preparing for Solution Analysis and Design
Communicating Business Value and Seeking Signoff
Summary of Module 4: Communicating Business Value and Seeking Signoff
Graded Quiz for Module 4: Communicating Business Value and Seeking Signoff
Hands-on Project
Graded Quiz for Course 3: SAP Customer Engagement and Discovery
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