Service Science and Sustainability

Offered byFutureLearn

Service Science and Sustainability
at
FutureLearn
Overview

Discover the science behind service systems, and in the process learn how the service sector can become more sustainable

Duration	3 weeks
Total fee	₹4,450
Mode of learning	Online
Official Website	Go to Website
Credential	Certificate

Service Science and Sustainability
at
FutureLearn
Highlights

Earn a certificate from National Tsing Hua University (NTHU)

Service Science and Sustainability
at
FutureLearn
Course details

Skills you will learn

Marketing Research Sustainability Marketing

Who should do this course?

This course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

What are the course deliverables?

Explore the discipline of service science, and understand the system view and value co-creation principles

Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability

Investigate the real-world service system, and know how to analyze service systems by several case studies

Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems

More about this course

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.
In this course, you'll analyse practical examples of service systems - their stakeholders and their value propositions
You'll understand how services are co-created, and practice the methods and tools of service science.
Ultimately you'll learn how the service industry as a whole can become more sustainable.
Paid certification course

Service Science and Sustainability
at
FutureLearn
Curriculum

The essence of service science: service system and value co-creation

The value propositions of different stakeholders in service systems

Methods and tools of service science

Case studies and stakeholder interviews about service systems and value co-creation for sustainability

Service Science and Sustainability
at
FutureLearn
Faculty details

Fu-Ren Lin

I am a professor at the Institute of Service Science, National Tsing Hua University, Taiwan. My current research topics mainly on knowledge-intensive and technology-enabled service.