Start Improving Customer Service
3.0 /5- Offered byUDEMY
Start Improving Customer Service at UDEMY Overview
Duration | 1 hour |
Total fee | ₹399 |
Mode of learning | Online |
Difficulty level | Beginner |
Credential | Certificate |
Start Improving Customer Service at UDEMY Highlights
- 30-Day Money-Back Guarantee
- Certificate of completion
- Full lifetime access
- Learn from 6 downloadable resources and 1 article
Start Improving Customer Service at UDEMY Course details
- How to Improve Business and Personal Performance through Connecting with and Engaging Customers
- How to Turn an Angry Customer into your Best Customer
- How to Present your Message with Style and Attention to detail and content
- What it takes to Deliver Great Customer service on a Personal level
- Build rock solid Working relationships with Colleagues
- Communication across a range of Mediums
- The Art of Passing work along the Chain that inspires and Motivates people to Do their Best
- Putting the measures into Place to Evidence how Customer Satisfaction is the Core of your Business difference
- In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success
- In this course you will learn: Personal Benefits of Providing great Customer Service, Communication skills, Presentation, content, style and purpose of communication, Complaint Handling, How to Build Relationships, Creating great work and great Colleague relations, Common Causes of Complaints
- Learn this key skill in business and management today and start to build the team around you that will carry your future successes with Customers who promote you every chance they get
Start Improving Customer Service at UDEMY Curriculum
Introduction
Introduction
Why Customer Service Matters
The Benefits of Good Customer Service
Why businesses and organisations need Good Customer Service as a selling point
Experience and Expectations
The Silent Complaint
Skills and Knowledge required for Good Customer Service
Three Tips to Creating Great Customer Service
It's all in the details when Delivering Great Customer Service
Taking Responsibility
Why Customer Service Matters Conclusion
Effective Customer Service Communication
Listening Skills
Building Relationships in Customer Service and Diagnostic Listening.
Written Communication
Written Communication Continued
Technology and Customer Frustration.
Using Email in the Customer Service Journey
Effective Communication Conclusion
Turning Complaints into Opportunities
Eliminating the Cause and Turning A complaint into a Benefit
Causes of Complaint and Complaint handling
How Not to Handle a Customer Service Complaint
When Customers Get Angry
Is the Customer Always Right?
Complaints into Opportunities Conclusion
Empowering Great Customer Service
Everyone has A role to play in Great Customer Service
Internal Network Mapping, finding your way to Excellent Customer Care
Passing Work Along the Chain
Empowering Great Customer Service Conclusion
Measuring Customer Service Satisfaction
Setting Standards
It's not Just Standards
Using what you Have Learned
Start Improving Customer Service Course Conclusion
Conclusion
Start Improving Customer Service at UDEMY Faculty details
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