Understanding User Needs
- Offered byCoursera
Understanding User Needs at Coursera Overview
Duration | 11 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Understanding User Needs at Coursera Highlights
- Earn a certificate from the university of Michigan upon completion of course.
- Flexible deadlines according to your schedule.
Understanding User Needs at Coursera Course details
- Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
- Learners will be introduced to numerous techniques to gather data from and about users
- This course is part of the User Experience (UX) Research and Design specialization offered on Coursera.
- What you'll learn:
- Find out what user needs assessments are, what qualitative research is, and how the two are related.
- Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology
- includes knowledge of semi-structured interviews, in-situ observation, and affinity walls.
- Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls.
- Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.
Understanding User Needs at Coursera Curriculum
Lesson 1: Introduction and Qualitative Research Overview
1.1 Introduction to User Needs Assessment
1.2 Overview of Qualitative Research
1.3 User Needs Assessment Mini-Project
Welcome Announcement
Course Syllabus
Help Us Learn More About You!
Mini-Project Assignment Handout
Stop! Did you score a 70% on your first peer assessment?
User Needs Assessment and Qualitative Research
Learn to Grade: Decide on a Mini-Project
Peer Review 1 Self-Check
Lesson 2: Interview Protocols
2.1 Semi-Structured Interviews
2.2 Components of an Interview Protocol
2.3 Good Practices for Interview Protocols
Resource: Interview Protocol Template
Interview Protocol Assignment Handout
Interview Protocols
Learn to Grade: Write an Interview Protocol
Peer Review 2 Self-Check
Lesson 3: Interviews, Observation, and Data Extraction
3.1 Sample Interview
3.2 Tips for Interviewing
3.3 Observing Users
Sample Think-Aloud Protocol
3.4 Extracting Data from Interview
A Quick Note on the Upcoming Lecture
Interview and Data Extraction Assignment Handout
Interviewing Tips
Peer Review 3 Self-Check
Lesson 4: Affinity Walls and Analysis
4.1 Analyzing Qualitative Data
4.2 Affinity Walls
Affinity Wall Notes From the Previous Lecture
Affinity Wall Assignment Handout
Affinity Walls
Peer Review 4 Self-Check
Lesson 5: Conclusion
5.1 Variations on User Needs Assessments
5.2 Conclusion
Post-Course Survey
Attributions
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Understanding User Needs at Coursera Admission Process
Important Dates
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