Writing Customer Service Emails

5.0 /5

(1 Rating)

Offered byLinkedin Learning

Writing Customer Service Emails
at
Linkedin Learning
Overview

Write to customers?via email?with consistency and professionalism

Duration	2 hours
Total fee	₹1,150
Mode of learning	Online
Difficulty level	Beginner
Credential	Certificate

Writing Customer Service Emails
at
Linkedin Learning
Highlights

Earn a certificate of completion from LinkedIn Learning

Writing Customer Service Emails
at
Linkedin Learning
Course details

Skills you will learn

Marketing Email marketing Customer Relationship Grammar

More about this course

Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need
Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations

Writing Customer Service Emails
at
Linkedin Learning
Curriculum

Introduction

Welcome

What is a great customer service email?

Excercise files

Answer the Customer's Question

Learn to read emails critically

Anticipate follow-up questions

Answer all of the customer's questions

How to answer difficult questions

Challenge: Questions

Solution: Questions

Show Customers You've Read Their Email

Explain your process to the customer

Paraphrase the customer's situation

Acknowledge the customer's feelings

Challenge: Reading carefully

Solution: Reading carefully

If You Must Apologize, Be Sincere

When and how to apologize

What to write after you apologize

Avoid cliché language

When to empathize

Challenge: Sincere

Solution: Sincere

Customize Templates to Avoid Sounding Robotic

Use the template as a starting point

Make templates customizable

Build rapport

Challenge: Templates

Solution: Templates

Build Your Email Writing Skills to Build Your Career

Self evaluation

Volunteer to help rewrite templates

Spelling, punctuation, and grammar

Conclusion

Next steps

Writing Customer Service Emails
at
Linkedin Learning
Faculty details

Leslie O'Flahavan

Writing Customer Service Emails
at
Linkedin Learning
Students Ratings & Reviews

5/5

1 Rating

4-5
1

Dheeraj Kumar

Writing Customer Service Emails

Offered by Linkedin Learning

Learning Experience: Tried first time and found amazing. It has exercise, notes and certifications from leading institutions. Precise and crisp experience shared by mentors with real-time scenarios.

Faculty: Faculty approach of teaching was situational. The approach was based on different scenarios which we encountered day to day operations. Content of the course was latest and from authentic sources. Course is divided in a hierarchical way so that you can grab in a systematic manner and easily

Course Support: Through different solutions for a particular problem

Reviewed on 11 Jan 2023Read More