Business Communication Online Courses & Certifications

Parameter

Details

Duration

0 - 24 months

Eligibility 

1. Completed high school (for beginner-level courses)
2. 1-5 years of work experience (for executive-level business courses)

Fee

0 - 7 lakh

Average Salary (Annual)

33.0 Lakhs

Industries Hiring

Marketing and Communication, Content, Editorial and Journalism, Sales and Business Development, Advertising, Human Resources, Customer Success, Service and Operations, Consulting, Procurement and Supply Chain, Pharmaceuticals, Insurance

Recruiters

Tata Steel, Novo Nordisk, Strides Pharma, Info Edge, IBM, Accenture, Aptara

Module

Topic

Description

Foundations of Communication

Role and Importance of Communication

1. Introduction to communication
2. Importance of Business Communication
3. Case studies highlighting the impact of communication in various business scenarios

The Communication Process

1. Overview of the communication process: sender, message, channel, receiver, feedback, and context
2. Practical exercises to understand the components and flow of communication

Modes of Communication

1. Types of Business Communication
2. Exploring verbal, non-verbal, written, visual, digital and corporate communication
3. Difference between oral and verbal communication
4. Difference between formal and informal communication
5. Difference between interpersonal and intrapersonal communication
6. Advantages and disadvantages of each mode
7. When and how to use each mode effectively in a business context

Effective Communication Techniques

1. Techniques for clear and concise communication
2. The use of feedback to enhance communication
3. Interactive sessions to practice these techniques.

Written Communication

Principles of Written Communication

1. Importance of clarity, conciseness, tone, and correctness
2. Structuring written documents for maximum impact
3. Analyzing examples of effective and ineffective written communication

Writing Effective Emails

1. How to write an Email
2. Best practices for email communication 
3. Professional email etiquette and common issues
4. Writing and editing emails for various business scenarios.

Writing for Business Audiences

1. Understanding the audience and tailoring messages accordingly
2. Differences between formal and informal business writing
3. Practical writing exercises for different business audiences

Improving Writing Techniques

1. Techniques for improving clarity, coherence, and readability
2. Use of active voice and precise language 
3. Peer review sessions to critique and improve writing

Revising and Proofreading Business Messages

1. Strategies for effective revision and proofreading
2. Identifying common errors in business writing
3. Proofreading exercises and practical tips

E-Mail and Memorandums

1. Differences between emails and memorandums
2. Appropriate uses and formats for each 
3. Writing and formatting practice

Routine Letters and Goodwill Messages

1. Writing routine business letters
2. Crafting messages that build and maintain goodwill
3. Sample letters and hands-on writing practice

Persuasive Messages

1. Techniques for Persuasive Writing
2. Structuring arguments and appeals to persuade effectively
3. Creating persuasive business documents.

Negative Messages

1. Delivering negative news with empathy and professionalism
2. Strategies to maintain relationships despite negative messages
3. Writing practice for various negative message scenarios

Informal Reports

1. Types and purposes of informal reports
2. Structuring and writing informal reports
3. Case studies and report writing exercises

Proposals and Informal Reports

1. Differences between proposals and reports
2. Key components and formats for each
3. Writing proposals and reports for business projects

Verbal Communication

Introduction to Verbal Communication

1. Basics of verbal communication
2. Importance of tone, pitch, and pace Practical exercises to improve verbal communication skills

Verbal Communication Techniques

1. Techniques for effective speaking and articulation
2. Strategies for engaging and persuading an audience
3. Role-playing and speech practice sessions.

Fluency, Enunciation, Pronunciation

1. Importance of clear speech in professional settings
2. Exercises to improve fluency, enunciation, and pronunciation
3. Real-world practice scenarios

The Art of Questioning

1. Types of questions: open, closed, probing, and rhetorical
2. Effective questioning techniques to gather information and engage others
3. Practical exercises and role-playing activities

Non-Verbal Communication

The Power of Body Language

1. Understanding body language and its impact on communication
2. Interpreting non-verbal cues in different contexts
3. Video analysis and practical exercises

Using Body Language Effectively

1. Techniques to enhance communication through body language
2. Aligning verbal and non-verbal messages for clarity
3. Role-playing and feedback sessions

Listening Skills

The Listening Dilemma

1. Challenges and barriers to effective listening
2. Importance of listening in communication
3. Interactive activities to improve listening skills

Active Listening

1. Techniques for active listening
2. Benefits of active listening in professional interactions
3. Practical exercises and real-life scenarios

Empathy

1. Role of empathy in communication
2. Developing empathetic listening and response skills
3. Case studies and role-playing activities

Presentation Skills

Presentation Skills - Part 1 and 2

1. Planning and preparing effective presentations
2. Structuring content for clarity and impact
3. Creating visual aids and practice presentations
4. Delivering presentations with confidence
5. Handling audience questions and feedback
6. Mock presentations and constructive feedback

Communication Challenges

Barriers of Communication / Communication Roadblocks

1. Identifying common barriers and roadblocks: physical, psychological, language, and cultural
2. Strategies to overcome communication barriers and roadblocks
3. Role-playing activities to practice overcoming these barriers

Communication Cycle

The Communication Cycle

1. Understanding the cyclical nature of communication
2. Continuous improvement in communication through feedback
3. Group discussions and continuous improvement strategies