Conflict Resolution
- Offered byState Bank of India
Conflict Resolution at State Bank of India Overview
Duration | 5 weeks |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Conflict Resolution at State Bank of India Highlights
- Earn a Paid Certification after completion
- Doubt Support available
- Access to course content
Conflict Resolution at State Bank of India Course details
- Understanding various aspects of Conflict.
- Why conflict resolution is so important in difficult and challenging situations.
- How to assess self and situation? (Self-awareness and Values)
- Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
- Communication techniques for suitable application.
- Application of motivational techniques leading to a desirable behaviour/situation.
- It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy.
- It is a perfectly normal and natural phenomenon of the human condition. Avoiding conflict can be termed as next to impossible. Therefore, learning how to handle conflict is central to build and maintain all relationships.
Conflict Resolution at State Bank of India Curriculum
Module 1 : Understanding the importance of Conflict Management and techniques of conflict resolution.
Positive and negative aspects of Conflict.
Concern for others and concern for self.
Module 2: Situational awareness, which requires Self-awareness as well as Emotional Intelligence as the key in understanding people, situations, and Interpersonal relationship.
Knowing your emotions and knowing emotions of others
Emotion management skills to balance emotions.
Module 3 : Communication is a process by which two or more people exchange ideas, facts, feelings, information in ways that each gains a common understanding of the meaning, intent and use of messages.
Understanding the role of Communication in handling people and situations
Its effective usage for conflict resolution.
Module 4 : Understanding the benefits of Motivation in Conflict Resolution:
Puts human resources into action, Improves level of efficiency of employees
Leads to achievement of organisational goals.
Module 5: Negotiation for Conflict Resolution
Situational Analysis and Case Studies
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