UPenn - Driving Operational Performance
- Offered byCoursera
Driving Operational Performance at Coursera Overview
Duration | 8 hours |
Start from | Start Now |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Driving Operational Performance at Coursera Highlights
- Earn a certificate of completion
- Add to your LinkedIn profile
- 10 quizzes
Driving Operational Performance at Coursera Course details
- What you'll learn
- You will learn to bridge finance and operations using the ROIC framework, connecting key variables for informed decision-making.
- Elevate your operational management skills with our Driving Operational Performance course, building upon the foundations laid in the Introduction to Operations Management. Led by the renowned Dr. Terwiesch, this course provides an in-depth exploration of advanced operational concepts, equipping you with the tools to analyze and optimize complex processes
- You will gain practical insights into enhancing operational efficiency through hands-on problem-solving and engaging video lectures
- In this course, you'll delve into the intricacies of process analysis, learning to identify bottlenecks within intricate systems and understanding how variability impacts operational performance
- You'll explore the relationship between customization and setup times, enabling you to fine-tune processes for maximum efficiency
- Capacity planning will be demystified as you discover how product mix affects capacity calculations and the importance of implied utilization
- Additionally, you'll develop the ability to bridge finance and operations, using the Return on Invested Capital (ROIC) framework to connect financial and operational variables
Driving Operational Performance at Coursera Curriculum
Introduction to Process Analysis with Multiple Flow Units
Introduction to Product Variety and Multiple Flow Units
Setup Times
Product Mix
Processes with Yield Losses
Module Review and Practice Problem
Practice Problem: Spiffy Car Wash
Practice Problem: Brian Air and A Consulting Firm
Process Analysis with Multiple Flow Units Assessment
The Power of KPI and ROIC Trees
Linking Operations with Finance
KPI and ROIC Trees
How to Build an ROIC Tree
Finding the Value Drivers
Module Review and Practice Problem
Practice Problem: CrazyCab
ROIC Tree Assessment
Managing Wait Time
Understanding Wait Time
How Variability in Process Causes Waiting
The Waiting Time Formula
Staffing to Demand and Pooling Resources
Strategies to Deal with Waiting Times
Module Review and Practice Problem
Practice Problems: Airport Arrival and Tired Traveler
Practice Problem: PCR Test
Managing Wait Time Assessment
Predicting and Reducing Loss
Loss
How Variability in Process Flow Reduces Rate
Capacity Pooling
Creating Flexibility and Providing Capacity on Demand
Module Review and Practice Problem
Practice Problems: Delightful Sandwiches and PoconoRain
Predicting and Reducing Loss Assessment
Driving Operational Performance at Coursera Admission Process
Important Dates
Other courses offered by Coursera
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