Frontline Call Center Skills
- Offered bySkillsoft
Frontline Call Center Skills at Skillsoft Overview
Frontline Call Center Skills
at Skillsoft
Duration | 3 hours |
Total fee | ₹6,015 |
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
Frontline Call Center Skills at Skillsoft Highlights
Frontline Call Center Skills
at Skillsoft
- World's largest training company; Globally recognized certificate
- 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc
Frontline Call Center Skills at Skillsoft Course details
Frontline Call Center Skills
at Skillsoft
Skills you will learn
Who should do this course?
- Executives
- Call center representatives
- Supervisors
- Managers
- BPO Executives
What are the course deliverables?
- Unlimited Access to Online Content for six months
- Course Completion certificate - Recognized across the world
- Content provided by world's number 1 training company
- Career boost for students and BPO professionals
More about this course
- Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.
Frontline Call Center Skills at Skillsoft Curriculum
Frontline Call Center Skills
at Skillsoft
The Importance of Call Tracking and Ticketing
Creating an Effective On-hold Message
Aligning Agent Behaviors with Caller Types
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Frontline Call Center Skills
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