Inbound Call Center Management

Offered bySkillsoft

Inbound Call Center Management
at
Skillsoft
Overview

Gain knowledge and skills to effectively manage inbound call center operations, optimize performance, and deliver exceptional customer service experiences

Duration	1 hour
Total fee	₹11,828
Mode of learning	Online
Difficulty level	Intermediate
Credential	Certificate

Inbound Call Center Management
at
Skillsoft
Highlights

Earn a certificate after completion of the course

Inbound Call Center Management
at
Skillsoft
Course details

Who should do this course?

Call Center Managers and Supervisors
Team Leaders and Team Managers
Call Center Agents
Operations Managers

What are the course deliverables?

Overview of inbound call center operations and functions
Understanding the role of inbound call centers in customer service delivery
Principles of excellent customer service
Techniques for effective communication and rapport-building with callers
Handling challenging customer interactions and complaints
Overview of call center software and telephony systems
Utilizing call routing, IVR (Interactive Voice Response), and CRM (Customer Relationship Management) systems for efficient call handling
Implementing performance monitoring and reporting tools

More about this course

This course is designed to provide participants with the knowledge and skills needed to effectively manage and optimize inbound call center operations
This course covers essential principles, strategies, and best practices for running a successful inbound call center, focusing on delivering exceptional customer service, maximizing efficiency, and achieving key performance metrics