ITIL Foundation
4.7 /5- Offered bySkillsoft
ITIL Foundation at Skillsoft Overview
Duration | 16 hours |
Total fee | ₹17,235 |
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
Future job roles | Contract Law, Executive Director - IT Advisory Services , Senior System Administrator EDP, Content marketing, Content Writing |
ITIL Foundation at Skillsoft Highlights
- World's largest training company; Globally recognized certificate
- 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc
ITIL Foundation at Skillsoft Course details
- Product Managers
- Project Managers
- Software Engineers
- Business Managers
- IT professionals who are preparing for ITIL® Foundation level certification exam
- Unlimited Access to Online Content for six months
- Course Completion certificate - Recognized across the world
- Content provided by world's number 1 training company
- Career boost for students and professionals
- ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It helps in maintaining the quality of service of organizations that provide IT services to internal or external customers. This ITIL® 2011 Edition Foundation Syllabus gives an idea of ITIL® and how can one utilise it for increasing the customer satisfaction; achieving the overall goals. Providing quality learning materials, this course is designed to assist the learners in preparing for the ITIL® Foundation level certification examination and provides comprehensive knowledge on various topics like strategy processes, service design fundamentals, service design processes, service transition processes and service operation processes.
ITIL Foundation at Skillsoft Curriculum
ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
Match the organizations involved with the IT infrastructure library and examinations with their role
Identify the reasons for ITIL®'s success
Identify the features of the ITIL® qualification and examination scheme
Identify how a service can provide value
Identify the features of services
Identify the features of Service Management
Recognize the importance of Service Management and the challenges service providers face
Match each ITIL® volume with a description of what it provides
Recognize the goals and objectives of each Lifecycle stage
Recognize the scope of each Service Lifecycle stage
Recognize the value of each Service Lifecycle stage
Recognize the characteristics of lifecycle functions and processes
Recognize the scope, goals and objectives, and Service Lifecycle stage in a given example
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
Describe the basic Service Strategy concepts
Recognize how organizations use assets to create and add value
Recognize how to implement service automation guidelines
Identify the advantages of service automation
Recognize how to use basic Service Strategies to add value
Recognize key considerations for the Strategy Management of an organization's IT services
Recognize how strategic management provides value to an organization
Describe the activities of the strategic assessment and strategy generation stages of the Strategy Management process for IT services
Describe the activities of the strategy execution stage and the measurement and evaluation stage of the Strategy Management process for IT services
Identify key csfs, kpis, challenges, and risks of Strategy Management for IT services
Recognize the activities of the define and analyze phases of the Service Portfolio Management process
Recognize the activities of the approve and charter phases of the Service Portfolio Management process
Identify key csfs, kpis, challenges and risks of Service Portfolio Management
Describe the main considerations for the Strategy Management of an organization's IT services, given a scenario
Identify the activities of the Strategy Management process for IT services, given a scenario
Identify the activities of the Service Portfolio Management process, given a scenario
ITIL® 2011 Edition Foundation: Service Strategy Processes
Identify the challenges in managing demand for services
Distinguish between slps and csps
Recognize the characteristics of Financial Management concepts
Recognize examples of Financial Management key inputs
Recognize examples of Financial Management key outputs
Recognize key features of Risk Management
Recognize key considerations for business relationship management in an organization's IT services
Describe how business relationship management supports customer satisfaction in Service Strategy
Identify key csfs, kpis, challenges and risks of business relationship management
Recognize how to manage Service Strategy in given scenarios
ITIL® 2011 Edition Foundation: Service Design Fundamentals
Identify the five aspects of Service Design
Recognize how to ensure that Service Design scope is aligned with business needs
Identify considerations when designing a service solution
Identify the options of status within the Service Portfolio
Match roles in the enterprise architecture with their functions
Recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
Identify the features of process design
Recognize scenarios that illustrate metric tree benefits
Demonstrate knowledge of the five aspects of Service Design
ITIL® 2011 Edition Foundation: Service Design Processes
Recognize the basic concepts of Service Level Management
Identify the objectives of Service Level Management
Recognize how to conduct the activities involved in the negotiating phase of the SLM process
Recognize how to conduct the activities in the monitoring and reporting phases of the SLM process
Recognize the activities in the reviewing phase of the SLM process
Identify the basics of Service Level Management and how to conduct process activities
Recognize the scope of design coordination
Describe the activities in the design coordination process
Identify the challenges and risks of design coordination
Recognize the characteristics of the Service Catalog
Recognize which Availability Management formula to use in given scenarios
Recognize the responsibilities of the Service Catalog manager and the availability manager
Calculate availability, reliability, and maintainability
Recognize the focus of Capacity Management subprocesses
Recognize the components of the Supplier and Contracts Database
Recognize the responsibilities of the capacity manager and the supplier manager
Recognize the components of the ISM and the objectives of the ISMS elements
Sequence the stages of ITSCM Lifecycle
Recognize the responsibilities of the security manager and the IT service continuity manager
Recognize Service Design processes, objectives, and basic concepts
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
Recognize the scope of Service Transition
Describe examples of Service Transition policies
Describe the phases of the Release and Deployment Management process
Identify the Knowledge Management structure
Describe the scope of the service Asset and Configuration Management process
Describe the scope of the transition planning and support process
Describe the scope of the service validation and testing process
Describe examples of Service Transition policies
Identify the activities of the phases of the Release and Deployment Management process
Identify the Knowledge Management structure
Describe the scopes of the asset transition, service support, and testing processes
Differentiate between the types of service change in the Change Management process
Identify the interfaces of the Change Management process
Identify the stages of the normal change lifecycle
Identify the aspects of the change procedure that could differ from a normal change procedure in emergency changes
Differentiate between the types of service change in the Change Management process
Identify the normal change lifecycle process, given a scenario
Identify the emergency change procedures, given a scenario
Identify key challenges of change evaluation
ITIL® 2011 Edition Foundation: Introduction to Service Operation
Describe the scope of Service Operation
Recognize the responsibilities of Service Operation
Identify the best practice principles for effective communication in Service Operation
Identify strategies for facilitating successful meetings
Determine which service desk structures to use in given examples
Recognize the dual role of Technical Management
Recognize how IT Operations Management achieves balance between its dual roles
Identify the four roles of Application Management
Recognize the features of Service Operation functions and how to select a service desk structure and how to staff it appropriately in a given example
ITIL® 2011 Edition Foundation: Service Operation Processes
Identify the scope of Incident Management
Describe the basic principles of Incident Management
Identify the activities of the Incident Management process
Identify the scope of Incident Management
Identify the basic principles of Incident Management
Identify the activities of the Incident Management process, given a scenario
Describe how Incident Management interfaces with other Service Lifecycle processes
Describe the scope of Problem Management
Describe the basic principles of Problem Management
Identify the activities of the Problem Management process
Identify the scope and principles of Problem Management
Identify the activities of the Problem Management process, given a scenario
Describe how Problem Management interfaces with other service lifecycle processes
Identify the scopes of Event Management, Request Fulfillment, and Access Management
ITIL® 2011 Edition Foundation: Continual Service Improvement
Identify the benefits to a business of adopting and implementing standard and consistent approaches for CSI
Identify key considerations for implementing CSI
Recognize typical information that should be included in a CSI register
Identify key considerations for using the CSI register
Recognize how the Deming cycle integrates with the CSI seven-step improvement process
Identify the purpose of using the CSI seven-step improvement process
Identify considerations for identifying strategies and defining measurements using the CSI seven-step improvement process
Describe the metrics an organization will need to collect to support CSI and other process activities
Describe best practices for data processing and analysis using the CSI seven-step improvement process
Identify situations and scenarios when improvement implementation is appropriate
Recognize how to use the seven-step improvement process of CSI
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