ITIL Intermediate: Operational Support & Analysis (OSA)
3.5 /5- Offered bySkillsoft
ITIL Intermediate: Operational Support & Analysis (OSA) at Skillsoft Overview
ITIL Intermediate: Operational Support & Analysis (OSA)
at Skillsoft
Duration | 33 hours |
Total fee | ₹23,708 |
Mode of learning | Online |
Difficulty level | Intermediate |
Credential | Certificate |
Future job roles | Contract Law, Executive Director - IT Advisory Services , Senior System Administrator EDP, Content marketing, Content Writing |
ITIL Intermediate: Operational Support & Analysis (OSA) at Skillsoft Highlights
ITIL Intermediate: Operational Support & Analysis (OSA)
at Skillsoft
- World's largest training company; Globally recognized certificate
- 400mn+ users,Aligned with ASQ,PMI,ITIL,IIBA,Prince2, Microsoft,Cisco,Oracle etc
ITIL Intermediate: Operational Support & Analysis (OSA) at Skillsoft Course details
ITIL Intermediate: Operational Support & Analysis (OSA)
at Skillsoft
Skills you will learn
Who should do this course?
- Product Managers
- Project Managers
- Software Engineers
- Team Leaders
- Business Managers
- IT professionals who want to move ahead in their career with a certification
What are the course deliverables?
- Unlimited Access to Online Content for six months
- Course Completion certificate - Recognized across the world
- Content provided by world's number 1 training company
- Career boost for students and professionals
More about this course
- ITIL® (Information Technology Infrastructure Library) is a set of IT management practices that helps in the alignment of IT with business needs. It is the most widely accepted approach to IT service management (ITSM). This course, ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA), is specifically designed to cover all the fundamentals of ITIL® service operation core area, and how the processes and functions of service operation work within and support the overall service lifecycle. Providing best-in-the-industry learning materials, this course provides the requisite training to help learners prepare for the ITIL® Operational Support and Analysis certificate and is aligned with the ITIL® Intermediate syllabus. ITIL® Foundation Certification is a prerequisite for doing this course.
ITIL Intermediate: Operational Support & Analysis (OSA) at Skillsoft Curriculum
ITIL Intermediate: Operational Support & Analysis (OSA)
at Skillsoft
Introduction to Operational Support and Analysis
Introduction to Event Management
Introduction to Incident Management
Incident Management Interactions
Introduction to Request Fulfillment
Request Fulfillment Process Interfaces and Challenges
Introduction to Problem Management
Problem Management Process Interfaces and Challenges
Introduction to Access Management
Introduction to the Service Desk
Service Desk Metrics and Outsourcing
Introduction to Functions
Function Activities
Technology and Implementation Considerations
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J
Janmejay Sinha
ITIL Intermediate: Operational Support & Analysis (OSA)
Offered by Skillsoft
2
Bad bad!
Other: Very poorly executed programme. The UI was bad and the audios were unclear too.
Reviewed on 24 Sep 2019Read More
K
Kartikeya Kumar
ITIL Intermediate: Operational Support & Analysis (OSA)
Offered by Skillsoft
5
Perfect course for IT support professionals
Other: I work as an IT support engineer and wanted to learn more about IT Service Management. This course not only helped me to gain more knowledge but also earn a promotion. Thanks Naukri Learning.
Reviewed on 24 Sep 2019Read More
View All 2 Reviews
ITIL Intermediate: Operational Support & Analysis (OSA)
at Skillsoft
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