Customer Care Excellence: How to create an effective Customer Focus, 5the Edition

Offered bySkillsoft

Customer Care Excellence: How to create an effective Customer Focus, 5the Edition
at
Skillsoft
Overview

Explore how to build strong customer care teams, leverage feedback to improve service and create a culture that puts the customer at the heart of the organization

Duration	5 hours
Total fee	₹11,828
Mode of learning	Online
Difficulty level	Intermediate
Official Website	Go to Website
Credential	Certificate

Customer Care Excellence: How to create an effective Customer Focus, 5the Edition
at
Skillsoft
Highlights

Earn a certificate after completion of the course
Learn from industry best faculty

Customer Care Excellence: How to create an effective Customer Focus, 5the Edition
at
Skillsoft
Course details

Skills you will learn

Marketing Research Marketing Customer Relationship Relationship Management BPO

Who should do this course?

Customer Service Managers

Business Owners and Entrepreneurs

HR and Training Professionals

Frontline Customer Service Representatives

What are the course deliverables?

Understand the key principles of customer care excellence and how to implement them effectively

Develop strategies to create a customer-focused culture within their organization

Gain the skills needed to lead and develop high-performing customer care teams

Learn how to manage customer feedback and complaints to drive continuous improvement

Understand how to measure customer satisfaction and use data to make informed decisions

More about this course

This course is designed to provide individuals and organizations with the strategies, skills, and tools required to deliver exceptional customer care

This course focuses on fostering a customer-focused culture within an organization, improving customer satisfaction, and building lasting customer relationships that drive business success

This course emphasizes the importance of customer care as a key differentiator in today’s competitive marketplace