Hospitality Management 360

Offered byeCornell

Hospitality Management 360
at
eCornell
Overview

Crafting Memorable Experiences: Hospitality Management 360 Elevates Service, Fosters Innovation, and Ensures Guest Satisfaction Every Step of the Way

Duration	9 months
Start from	Start Now
Total fee	₹6.68 Lakh
Mode of learning	Online
Official Website	Go to Website
Credential	Certificate

Hospitality Management 360
at
eCornell
Highlights

Earn a certificate of completion from eCornell
Learn from expert faculty
Real world projects

Hospitality Management 360
at
eCornell
Course details

Skills you will learn

Marketing Operations Services Marketing Marketing Planning Forecasting

Who should do this course?

Hospitality managers working in hotels and corporate offices
Hospitality professionals aspiring to management positions

What are the course deliverables?

Define and differentiate between leadership and management
Create a plan for overcoming new leadership challenges and forming a high-functioning team
Identify the proper online sources of financial information for research purposes
Understand the structure of the three principal financial statements
Analyze your firm’s marketing approach and make strategic decisions on how to optimize your team’s efforts

More about this course

The hospitality business has more moving parts than most people realize, and more customer touchpoints than any other industry
Teamwork is essential. Whether you aspire to management, have recently been promoted, or are currently in a management position, this certificate program positions you to make a bigger impact in your organization and your career
This certificate consists of 18 two-week courses—14 core and 4 elective courses and provides the essential skills you need to ensure that your organization runs like a well-oiled machine
You’ll quickly develop the technical expertise and broad, strategic focus needed to become a top-level hospitality manager

Hospitality Management 360
at
eCornell
Curriculum

Introduction to Hotel Operations

Becoming a Powerful Leader

Building High-Performing Teams

Understanding Financial Statements

Using Ratio Analysis to Evaluate Financial Performance

Services Marketing Planning and Management

Evaluating Business and Customer Factors Affecting Marketing Decisions for Services

Introduction to Hotel Revenue Management

Forecasting and Availability Controls in Hotel Revenue Management

Marketing the Hospitality Brand Through Digital Media

Utilizing Income Statements and Operational Data

Building Guest Loyalty

Introduction to Restaurant Revenue Management

Managing Meal Duration and Reservations

Elective Courses (4 Courses)

Leadership Symposium

Hospitality Symposium

Marketing Symposium

Hospitality Management 360
at
eCornell
Faculty details

Kate Walsh

Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.

Steven Carvell

Steven Carvell joined the Cornell University School of Hotel Administration’s finance faculty in 1986 and is currently a Professor of Finance in the SC Johnson College of Business. Over the past 33 years, he has taught undergraduate and graduate courses such as Advanced Corporate Finance, Capital Budgeting, Financial Strategy, and Investments.