Boarding pass
Mandeep Baweja (HR Head, Spicejet) Interviewed by Vandana Ramnani.
What’s the selection procedure for airhostesses?
Each applicant is checked for communication skills, friendly and positive attitude, personality, grooming and customer-service orientation.
Various rounds are conducted before the final selection. The applicant is expected to speak on a given topic for a minute. Mandatory health tests and checking of height and weight ratio are also carried out. Competency-based personal interviews are key to the selection process.
What are the basic skills and qualities you look for?
Appearance: An airhostess should have a friendly and warm disposition, good posture, a spontaneous smile, communication skills. She should also be an attentive listener.
Personality: She should appear confident and demonstrate an ability to handle adversity.
General competence and knowledge: She should be able to think on her feet and have awareness of the aviation industry and the airline she is being hired for.
Is there an age limit?
The selection age bracket is 19 to 25 years.
Please advise youngsters wanting to take up this job.
Flying can be challenging, but it is fun, too. You see new places and interact with people from different walks of life, including VIPs. No formal training is required. The person should possess the right attitude. It is a myth that airlines only recruit from training institutes.
Growth prospects and challenges?
In three to four years, one can become senior flight attendants or check crew. They can also opt for a non-flying career in the field of training like safety or grooming and can also opt for airport services such as base in-charge or duty manager.
Author: Vandana Ramnani
Date: 18th Nov., 2009
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