Your career after studying Front Office Management

Termed appropriately, front office is the first face for any or business. It not just helps make the clients decisions but also services their key demands.

The front office makes sure that the needs of guests, customers, or clients are identified and ensures that they are met quickly and appropriately.

Front office management is not only about 'people' aspects of a business but also about offering efficient back-end support to employees and manage operations of an office or a retail store. Modern technology also finds various uses in Front Office Management today, from number crunching to managing time to assisting customers and staff members effectively.

Students generally opt for either Diploma or PG Diploma courses in Front Office Management, which usually have duration of six months to one year. Most of these courses are available in full-time, part-time, as well as distance learning modes. Soft skills training and spoken English courses usually form important components of Front Office Management courses along with training for cashiering, handling telephone operations and mails, and packaging.

Eligibility

Most Diploma courses accept students who have cleared their 12th boards though a few do accept students just out of high school. For PG Diploma course in Front Office Management, a candidate should have completed their graduation in any stream.

Career Prospects

Front Office Managers play an important role in any service - be it retail banking, retail stores, or hotel industry. They are not only responsible for training and supervising receptionists and cashiers but also maintain and nurture customer relationships. They form the face of an organisation and are often responsible for resolving customer problems quickly and efficiently.

Graduates of a Diploma or PG Diploma course in Front Office Management can easily find jobs as front office executives, office assistants, typists, personal secretaries, customer service executives, and telephone operators. Generally, a fresher in the field can get a package of Rs 10,000 to Rs 15,000 a month.