Emotional quotient is the need of hour, says Teaching Associate Abhinay Sharma

2 mins readUpdated on Apr 1, 2022 20:06 IST

The soul maxim of hotel industry “Atithi devo bhava” is a citation from the Taittiriya Upnishad which states that “guest as God”. This stands true to the test of time as it forms the base for the hospitality industry. The endless social events around us - from marriages to informal parties, conferences to seminars – are possible due to this industry. Being in the utopia of modernization, we have hotels with state-of-the-art architecture, embedded with top notch luxuries along with a touch of latest technological advancements. These further uplifts the needs and expectations of the guests, but raises a red light over the increasing expectations of guests due to changing times. Such situations bring with themselves a huge responsibility on the part of the hoteliers, especially the frontline associates of their respective core areas who face the heat consequences of any adverse situation.

Upon taking a close look, we see that these associates are none other than the freshly graduated students who have till now imagined the industry and its work process through the pages of their text books. They have a serene imagination of the industry and all they are aware about is about the sheen and shine of the soft floors but are seldom aware about the close-knit working process behind the doors. During the graduation years, the institutions teach about various services and culinary skills like doing wine service to the guest in a fine dine restaurant or completing the check-in or check-out formalities of guest but somehow the most important skill development of emotional quotient gets ignored throughout the journey. It becomes necessary to highlight the workload, tiring shifts and tedious situations in the day to day working process which are bound to take a toll on the emotional health.

During the graduation years, the institutions teach about various services and culinary skills like doing wine service to the guest in a fine dine restaurant or completing the check-in or check-out formalities of guest but somehow the most important skill development of emotional quotient gets ignored throughout the journey.

In these budding years of these upcoming hoteliers, they should be not only be made well-polished in terms of knowledge but also should be given a fair knowledge of tricks and tact to survive in this industry. As “the guest is always right”, it becomes very important for the managers and supervisors to groom up their team and strength up their armors so as to keep their cool in high time and deal with any of the uneven situations. There are many instances where the guests know their mistakes but hesitate to accept. Hence, it is in these times the emotional quotient of the staff is tested to the core where the associate is expected to carry a well-balanced demeanor with a courteous apology to the guest. With taking the obstacles posed by the covid times in the growth of hotel industry into consideration, we have to ensure that the upcoming generation of hoteliers are physically, mentally and emotionally able to tackle any adverse situation. 

Q:   What is the age limit for admission to FARAI?

A:

The upper age limit for candidates belonging to General and OBC categories is 25 years. Candidates born on or after July 01, 1997 are eligible. In the case, of the SC/ ST category and physically challenged candidates, the upper age limit is 28 years. For SC/ ST and physically challenged candidates born on or after July 01, 1994 are eligible.

Q:   Which entrance exam is conducted for BSc in Hospitality and Hotel Administration in FHRAI?

A:

Students need to qualify NCHMCT JEE exam for admission to BSc in Hospitality and Hotel Administration. The National Testing Agency holds the National Council for Hotel Management Joint Entrance Examination (NCHM JEE). It is necessary to meet the eligibility criteria before appearing in the exam.  

About the author

Abhinay Sharma is a Teaching Associate at FHRAI - Institute of Hospitality Management.

 

Note: The views expressed in this article are solely author’s own and do not reflect/represent those of Shiksha

About the Author

This account contains a repository of informative articles by external authors with domain expertise in various aspects of guiding students on how to go about pursuing their undergraduate and postgraduate studies in... Read Full Bio

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Answered 10 months ago

Students need to qualify NCHMCT JEE exam for admission to BSc in Hospitality and Hotel Administration. The National Testing Agency holds the National Council for Hotel Management Joint Entrance Examination (NCHM JEE). It is necessary to meet the eligibility criteria before appearing in the exam.  

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

The upper age limit for candidates belonging to General and OBC categories is 25 years. Candidates born on or after July 01, 1997 are eligible. In the case, of the SC/ ST category and physically challenged candidates, the upper age limit is 28 years. For SC/ ST and physically challenged candidates

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

FHRAI - Institute of Hospitality Management offers degree and Diploma programs. These courses are offered in full-time mode. The institute offers 3 years Bachelor of Science in Hospitality and Hotel Administration and 1.5 years Diploma in Bakery & Confectionery, Food & Beverage Service and Food Prod

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

FHRAI - Institute of Hospitality Management is one of the eminent institutes which offer a BSc in Hospitality and Hotel Administration. It is beneficial for students to pursue a career and get global exposure with better career opportunities. Students can get versatile skill development and expanded

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

FHRAI - Institute of Hospitality Management offer various scholarships under different schemes. The scholarship is based on different categories which have been discussed below:

·       Scholarship for dependents of defense personnel: Students can avail of INR 20,000 each year

·       Scholarship for

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

The FHRAI - Institute of Hospitality Management fee for BSc in Hospitality and Hotel Administration is INR 4 Lakhs which includes admission fee, enrollment fee, tuition fee, registration fee, exam fee, and caution money. The hostel and mess fee is not included in the fee structure.

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

Yes, eligible candidates can get direct admission for a BSc in Hospitality and Hotel Administration at FHRAI. The institute has admission based on different factors such as merit of class 12 result, availability of seats and approval of affiliating organisations i.e., NCHMCT, Noida.

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Liyansha Jain

Contributor-Level 10

Answered 10 months ago

FHRAI offers Diploma courses in three fields which include Food Production, Bakery & Confectionary and Food & Beverage Services. FHRAI - Institute of Hospitality Management offers a 1.5-year Diploma programme and provides industrial training in the production department, along with regular academic

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Liyansha Jain

Contributor-Level 10