UGC Chairman, Prof M Jagadesh Kumar recommends reinforcement and standardisation of the grievance redressal procedure in HEIs with an independent appellate authority appointed by HEIs but from outside the HEI concerned. UGC has brought out the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.
UGC Chairman Prof M Jagadesh Kumar has written to the colleague to bring attention to the recent initiative of the UGC regarding the redressal of grievances of students.
"To frame a simplified yet effective mechanism for students' grievances redressal, the UGC has brought out the University Grants Commission (Redressal of Grievances of Students) Regulations 2023. The regulations provide details for the establishment of the Students Grievances Redressal Committee (s) (SGRC) by all the HEIs and the appointment of the Ombudsperson (s) at the institute or university level," reads the statement by the UGC's Chairman.
The detailed mechanism for the constitution of SGRCs, its composition, the appointment of the Ombudsperson, and other related attributes and the means for the redressal of students' grievances have been provided in the Regulations.
He also added, "You will agree that a robust and transparent system for the redressal of grievances of students in an educational institute is of utmost importance. An opportunity to redress grievances in a time-bound manner is fundamental to the relationship between students and Higher Education Institutions (HEIs)."
He urged everyone to collectively intensify the operationalization of grievance redressal mechanisms in HEIs.
"I expect the UGC (Redressal of Grievances of Students) Regulations, 2023, will assist your institution in strengthening the student grievance redressal mechanisms," he added.
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