Ground Staff Course: Admissions 2024, Entrance Exams, Top Colleges, Fees, Syllabus, Career Scope

Updated on Sep 30, 2024 10:21 IST
Parul Thapa

Parul ThapaSenior Executive Content

Ground Staff courses prepare individuals for essential roles in the aviation industry, focusing on the smooth operation of airports and airlines. Graduates of Ground Staff courses are responsible for ensuring the efficient check-in process, addressing passenger concerns, managing arrivals and departures, and maintaining safety protocols. Popular certifications and diploma Ground Staff courses provide practical skills and theoretical knowledge, offering career opportunities in airports, airlines, and other aviation-related sectors.

Candidates can opt for an undergraduate, postgraduate, certification or diploma program to pursue a Ground Staff course. Thus, the eligibility criteria also vary from course to course and institution to institution. Admission to the Ground Staff courses is solely based on Class 12 scores. Popular institutes that offer Ground Staff courses are Skywings Academy of Aviation and Tourism, Aptech Aviation Academy, The Bombay Flying Club, Thakur Institute of Aviation, etc. 

Ground Staff jobs include Airport Operations Supervisors, Flight Attendants, Aircraft Maintenance Technicians, Cargo Operations, etc., and an average Ground Staff salary ranges between INR 5.6 LPA to 8.6 LPA. The responsibility of the Ground Staff is to ensure that the passengers face no difficulty during the flight. 

Ground Staff Course Details

The people stationed at different airport locations as ground crew respond to the needs of travellers before and following flights. They are responsible for responding to various questions from travellers about booking flights, checking bags, etc.

Candidates can check the table below to learn about the key points of the Ground Staff course.

Particulars

Ground Staff Course Details

Ground Staff Course Level

UG, PG, Certification, and Diploma.


Ground Staff Course Duration

UG: 3 - 4 Years

PG: 2 Years

Certification/Diploma: 6 months - 2 Years

Ground Staff Courses

UG: BBA Airport Management 

PG: MBA Airport Management 

Diploma/Certification: International Diploma in Airport Ground Handling
International Diploma in Airline and Airport Operations
Diploma in Airline and Airport Management 

Ground Staff Course Eligibility Criteria

UG: Class 12 with any stream.

PG: Graduation with 50% in a discipline related to the aviation or airline industry.

Certification/Diploma: Class 12 with any stream.

Ground Staff Course Admission Criteria

Merit-Based 

Ground Staff Course Fees 

INR 25,000 - 1.5 Lakh

Ground Staff Best Colleges

Gujarat University, Cita Aviation Academy, Aptech Aviation Academy, The Bombay Flying Club, etc. 

Ground Staff Salary

INR 4.5 LPA

Ground Staff Jobs

Cargo Manager, Service Maintenance Engineer, Flight Test Engineer, etc.

Ground Staff Top Recruiters

Air India, IndiGo, SpiceJet, Vistara, Indian Airlines, etc. 

Note: This information is sourced from the official website and may vary.

Quick Links Related to Ground Staff Course:

Admission Open at Aptech Aviation Academy

Check Admission details at Gujarat University Ahmedabad

Why Study Ground Staff Course?

  • Diverse Career Opportunities: Ground staff positions are available across various sectors in airports, including customer service, baggage handling, and ticketing.
  • Growing Industry: With the rapid growth of global and domestic air travel, the demand for skilled ground staff professionals is increasing. Completing a course can open up numerous job opportunities in a booming sector.
  • Job Stability and Growth: Aviation is a stable industry with opportunities for career advancement. Ground staff roles often provide clear paths to higher positions within airlines or airport management.

Relevant Link Related to Ground Staff Course:

Aviation Online Courses & Certifications

Q:   What are Ground Staff courses all about?

A:

Ground Staff courses are intended to give people the abilities and information needed for a variety of jobs related to airport operations. A variety of subjects are covered in these courses, including customer service, baggage management, airport security, check-in processes, and passenger handling.

In Ground Staff courses, students gain knowledge of safety procedures, aviation laws, and efficient communication techniques. The Ground Staff courses aim to equip students for careers as ground crew members so they can help make airport operations run smoothly and give passengers a good experience. 

Ground Staff Course Eligibility Criteria

The eligibility criteria for Ground Staff courses vary depending on the institution and the level of the program. Candidates, interested in pursuing a career after Ground Staff courses are required to fulfil the eligibility criteria to get admission to an institution.

Candidates can check a general outline of the eligibility criteria for Ground Staff courses in the table below:

Ground Staff Course Level Ground Staff Eligibility Criteria
UG/Diploma The candidate must pass Class 12 with any stream from a recognized board.
PG The candidate must have graduated with 50% in a discipline related to the aviation or airline industry.

Note: This information is sourced from the official website and may vary.

Students were also interested in topics related to the Aviation Sector:

Flying/Pilot Training

Best Aviation Colleges in Delhi 

Q:   Can I apply for Ground Staff position after Class 12?

A:

Yes, candidates can apply for the Ground Staff position after completing their class 12th in any stream or with an equivalent degree. Candidates may register for several aviation management courses after passing the 12th-grade exam. To receive better placement, candidates must maintain an exam score of 65% or higher. One must have completed their studies in science or engineering to sit for the AME CET exam. Candidates can begin preparing for the entrance exams for graduate programmes such as the CAT, MAT, XAT.

Q:   What are the eligibility requirements for the ground staff course?

A:

Applicants who wish to work as ground staff must meet the following requirements in order to be admitted to an institution:
1. For an undergraduate degree, diploma, or certification, the applicant needs to graduate from an accredited board in Class 12 with any stream.
2. A 50% degree in a subject connected to aviation or the airline business is required for a postgraduate degree.

Q:   What's the eligibility for aviation ground staff? Is it BBA, B.Com, 12th or hotel management? How can I know about the vacancy for the same?

A:

Basically, all the graduation/courses that you have mentioned are acceptable for aviation ground staff jobs, the profiles severed by each may differ. For CSA they require candidates to be graduate. For Assistant Jobs the eligibility is class 12th pass. For some other role specific profiles Hotel Management is also required. Hence, it depends on you as to what role you are looking for. You may find job notifications on each airlines' career page. 

Q:   Is ground staff or ground service course suitable for B.Tech student?

A:

Hi, Doing a three or six months course in-ground services in aviation after doing your graduation in engineering is not something that I will fully endorse. Of course, the aviation industry in India is growing by about 10% per year. This surely translates into good job opportunities.

However, I would like to recommend to you to go in for an MBA in aviation-related subjects. Of course, if you feel it tough to crack entrance exams and subsequent studies for MBA then you can definitely think of this course, get a job and then think of something different.

Q:   Can ground staff or cabin crew have second ear piercing and tattos.

A:

Hello Mounika, A very interesting query indeed. World is moving forward so also ideas of fashion. In so far as these do not hamper flight safety, its accepted. Like e. g. danglers on ears are invariably not allowed but studs are. So is the case with tattoos. They are allowed on some body parts and not on some.

As a rule of thumb, these on visible parts is no. But then every airlines has its own set of rules. Unfortunately I could not find any DGCA rule about this.

Q:   I am a BCA graduate, but want to enroll in ground staff of Airlines or something computer related in airlines what is the process to follow?

A:

Yes, BCA graduates can apply for job positions in the aviation industry. However, the job roles directly related to the airport operations require specific qualification and skill Sets in the field of aviation management, airport operations, and aviation security.

Q:   My height is 4 feet 9 inches. Can I become a ground attendant / ground staff?

A:
The height requirements for flight attendants differ slightly across airlines, but the average is a minimum of 159cm (5 feet 2 inches) without shoes. Some airlines do an arm-reach test in which an average reach of 212 cm (6 feet 9 inches) is required. So your answer depends on which airlines you want to join.

Q:   What is the age limit of Essence Learning for a Certificate in Airport Ground Services (Airport Ground Staff)?

A:
There is no such age as such to enter this course, because it is a course which will help you learn the in and out of ground staff duties. It is not at all dependent on how old you are. I am sure you can go ahead for this course. Do verify the acceptability and future before you enroll.

Q:   I am 32-years old and want to shift into airlines. Am I eligible for ground staff?

A:
At your age of 32, usually airlines do not accept freshers. They rather expect professionals who have gained some work experience should join them who are above 30 years of age. But, that does not mean that you are not eligible to apply for ground jobs. You can apply provided your work experience is relevant and acceptable to the job profile that you are looking to work for. I would suggest you to go through the career page of various airlines so that you get a good idea about what are the requisites to get hired as a ground staff. Thereafter, you shall be in a position to decide about what profile to choose.

Q:   I've completed BE in mechanical with 65% (first class) & am now interested to do Diploma in ground staff, am I eligible for this?

A:
You certainly are eligible to do this diploma. But since you have completed BE, Why not pursue PG Diploma in Aviation or something related?

Q:   I have completed BE mechanical with 65% (1st class). I'm interested to join Advanced Diploma in ground staff. Am I eligible for the same?

A:
Hi, Yes, you are eligible for the same. Interested candidates can apply online or offline with the required information. Admission is based on the marks obtained in 10+2 examination.

Ground Staff Course Syllabus

These courses cover various aspects such as customer service, baggage handling, ticketing, security, and passenger assistance.

Candidates interested in pursuing the Ground Staff course need to first enrol themselves in the course. Here we have also shared a glimpse of the Ground Staff syllabus. Check it out.

Ground Staff Course - Semester 1
Introduction to Aviation Industry Basics of Airport Operations
Airport Terminology Aviation Regulations and Compliance
Ground Staff Course - Semester 2
Passenger Handling and Check-In Procedures Baggage Handling and Management
Travel Documents and Visa Procedures Customs and Immigration Procedures
Ground Staff Course - Semester 3
Emergency Response and Evacuation Procedures First Aid and CPR Training
Fire Safety and Rescue Operations Security Screening Processes
Ground Staff Course - Semester 4
Aircraft Ground Handling Procedures Aircraft Marshalling and Communication with Pilots
Ramp Operations and Aircraft Servicing Fueling Procedures and Safety
Ground Staff Course - Semester 5
Customer Relationship Management Conflict Resolution and Problem-Solving
Handling Passenger Complaints Service Quality and Passenger Satisfaction
Ground Staff Course - Semester 6
Industry Internship and Practical Training On-the-job training at Airports or Airlines
Practical Experience in Various Ground Staff Roles Integration of Theoretical Knowledge with Practical Applications

Q:   What are the main topics covered in a Ground Staff course?

A:

A Ground Staff course provide specific knowledge about Airport Operations, Ground Management, Aviation Security, Passenger Handling, Personality Development, etc. Some of the main subjects taught in Ground Staff course are:

Syllabus for Ground Staff Course

Aviation Fundamentals

Airport Division

Reservation includes Baggage screening and Queue Management

Security Hold Area and boarding gate

Check-in Procedures

Baggage Make-Up Area

Arrival Procedures

Ramp Management

Frequent Flyer Program

SABRE- Basic Reservations and check-in

Boarding Gate Formalities and Announcements

-

Best Colleges for Ground Staff Course

There are 49 colleges in India offering Ground Staff courses at various levels, of which only 1 government offer Ground Staff courses and 37 are private institutions. Candidates can take a look at the tables below to find out the best colleges offering Ground Staff courses in India. 

Ground Staff Colleges Ground Staff Course Fees
Skywings Academy of Aviation and Tourism 1.51 L
Aptech Aviation Academy 53.57 K
The Bombay Flying Club 1 L
Thakur Institute of Aviation 50 K
Panache Academy, Goa 69 K
Panache Academy, Ahmedabad 69 K
Speed Jet Aviation 95 K
Quantum School of Hospitality and Tourism, Quantum University 80 K
Skybird Aviation, Bengaluru 51.7 K - 1.47 L

Relevant Links for Ground Staff Courses:

BSc Aviation: Admission 2024, Fees, Syllabus, Entrance Exam, Career Scope

1.51 L
53.57 K
1 Course
1 L
1.0
1.0
1 Course
50 K
4.5 LPA

Q:   What are the courses offered at Wingsss Aviation and Hospitality?

A:

Wingsss Aviation and Hospitality constituent of Shastri Group of Institutes which is an Educational Trust offers Diploma and advanced certificate courses in Aviation and Hospitality. Below are the courses offered at WAH:

Q:   What are the government top Aviation colleges in India?

A:

Hi, The table below shows the government best Aviation institute in India along with their total tuition fees:

Public/Government Colleges

Total Tuition Fee

Jamia Millia Islamia Admission

INR 4 lakh

Institute of Distance and Open Learning, University of Mumbai Admission

INR 30,000

Annamalai University Admission

INR 1 lakh

Kaushalya The Skills University Admission

INR 15,000 – INR 50,000

MGU Kerala - Mahatma Gandhi University Admission

INR 49,000

Hope this answer proves beneficial for you!

Q:   How many Aviation colleges are there in India?

A:

There are about 600+ best Aviation colleges in India, of which 390 are privately owned and 33 are owned by public/government organizations. Students can secure admission by qualifying Class 12, and some universities also conduct admissions through entrance exams like CAT, MAT, Karnataka PGCET,  etc.

Some of the best Aviation colleges in India include Galgotias University, The Bombay Flying Club, Amity University Noida, Parul University, University of Mumbai [MU], Jamia Millia Islamia, Chandigarh University (CU), and many others.

Popular Private Ground Staff Colleges in India

1 Course
69 K
4.2 LPA
1 Course
69 K
4.2 LPA
1 Course
69 K
4.2 LPA
1 Course
69 K
4.2 LPA

Ground Staff Career Scope: Job Profiles, Salary and Top Recruiters

The career scope after the Ground Staff course in India is promising due to the rapid expansion of the aviation industry. With the growth of both domestic and international air travel, airports and airlines are in constant need of skilled professionals to manage ground operations.

Airports in major cities, as well as smaller regional airports, are hiring more personnel, providing diverse job prospects. Additionally, with the government's push for the Ude Desh ka Aam Naagrik (UDAN) scheme to boost regional connectivity, the demand for ground staff is expected to increase further, ensuring long-term career growth and stability in the aviation sector.

Ground Staff Salary in India

The salary after the Ground Staff course in India varies based on factors such as experience, location, and the airline company. Additionally, perks like travel allowances, health benefits, and bonuses are often included, making the career appealing for those interested in the aviation sector.

Interested candidates can find the table below for reference, offering several popular Ground Staff salaries with job profiles.  

Ground Staff Jobs Description Ground Staff Salary
Customer Service Agents (CSA) Responsible for assisting passengers with check-ins, reservations, baggage handling, and addressing queries related to flights. INR 2.8 LPA
Cabin Operations Executives Ensures smooth coordination between cabin crew and ground operations, managing necessary documents and schedules. INR 2.7 LPA
Ramp Service Agents Focuses on the logistics of aircraft handling, including baggage loading and unloading, aircraft fueling, and maintenance support. INR 3.6 LPA
Passenger Handling Staffs Manages passenger interactions during boarding and deboarding, as well as ticketing and flight information assistance. INR 2.7 LPA
Security Officers Ensures airport security by screening passengers, and luggage, and monitoring safety protocols. INR 4.8 LPA

Ground Staff Top Recruiters 

In India, several top airlines and aviation companies recruit ground staff for various roles. The Ground Staff top recruiters provide competitive salaries, job stability, and growth opportunities for candidates in the aviation sector.

Top Indian recruiting companies in the aviation industry are listed below that offer employment opportunities to students of Ground Staff courses:

Ground Staff Top Recruiters

Bhadra International

Air India

Vistara

Indian Airlines

Jet Airways

Spice Jet

IndiGo

Akasa Air

Quick Links relevant to Ground Staff Courses:

Your career after studying Aviation

Q:   What is the future scope of Ground Staff in airlines?

A:

The potential for Ground Staff roles in airlines appeared bright, and these tendencies have probably persisted. Here are some prospective career paths for airline ground crew members in the future:

  • Increased Demand: There will probably be a rise in the need for ground personnel as the aviation sector expands and airline services are offered in more places globally. This covers jobs like baggage handlers, ramp agents, customer service representatives, and aircraft cleaners.
  • Experience focused on the Customer: Airlines are giving the customer more importance. Being the airline's first-line representatives, ground crew will be essential to ensuring seamless and enjoyable interactions with passengers.
  • Safety and Security: Ground personnel will receive rigorous training and be expected to follow stringent safety and security protocols, as security concerns remain a top priority in the aviation industry.
  • Sustainable Aviation: Airlines are attempting to lessen their influence on the environment. Implementing sustainable practices, such as waste management and more effective ground operations, may involve ground staff.
  • Career Advancement: Employees in the ground crew who show great talent and commitment may be able to progress in their careers within the airline or aviation sector. They might advance to management or supervisory positions, or they might move to different airline departments.

Q:   What is the average salary offered to a Ground Staff graduate?

A:

In the previous 5 to 6 years, there has been an exponential increase in domestic and international air traffic, leading to a flood-like situation in the civil aviation industry. Every few weeks, the Ministry of Civil Aviation releases new regulations on the construction of new airports, the upgrading of existing airports, and the rationalisation of flight fares to make them more appealing. As a result, there is a significant need for experienced airport Ground Staff. According to Naukri.com, the average salary of Ground Staff in India is between INR 3.2 LPA to INR 4.6 LPA.

Q:   What are the top 3 skills required for airport Ground Staff job?

A:

Airport Ground Staff require exemplary customer service skills to assist passengers during check-in and boarding, contributing to a positive travel experience. Strong communication skills are essential for clear coordination with passengers, team members, and air traffic control, ensuring smooth ground operations. Adaptability and effective problem-solving are critical in the dynamic airport environment, allowing Ground Staff to proactively address challenges such as flight delays or unexpected issues, ultimately maintaining operational efficiency and passenger satisfaction.

Q:   How do I get a job at Delhi Airport as Ground Staff?

A:

You can begin your search for a ground crew position at Delhi Airport by learning more about the particular airlines or ground handling businesses that work there. Many of these businesses may advertise job openings on their websites or job search engines, and many have their hiring procedures. For information on job openings and application processes, you may also visit the airport's official website or get in touch with their human resources department.

Furthermore, networking with those who are now employed in Delhi's aviation sector can yield insightful information and possible career prospects. It's crucial to confirm that you fulfill the prerequisites and qualifications for the job you're interested in. I hope your job search goes well!

Q:   What is the difference in remuneration that a ground staff member gets and that a cabin crew member gets?

A:
For ground staff, the salary would be around 4-5 lakhs INR PA depending upon your designation. For cabin crew, your package would start from 5-6 lakhs INR PA initially, once you are released from training to fly. And, it increases as the number of hours you fly in a month and also increases according to your seniority and grade.

Q:   Can I get a job in ground staff after doing 10th?

A:
Yes, the basic qualification for ground staff in airlines is class 10th pass. All you need is vacancy and a good reference to get in. Recently there were openings for Spice Jet ground staff. Keep on looking for some other reference or vacancy notifications and apply.

Q:   What are the qualification for joining as ground duty non technical officer in IAF?

A:

You just need to be a graduate. 

Airport Management includes all activities performed at an airport: facility management, security, coordination & monitoring of aviation safety, aircraft parking & refueling, air traffic control, environment issues, catering, baggage & cargo handling & businesses activities at international & domestic airports.

Scope- Airport Managers, Assistant Managers, Maintenance Managers, etc.

The average salary if a an Aurport manager is 76000 Rs. And for maintenance manager it is 24000 Rs.

Colleges offering Airport Management:- AICAR Business School Karjat, Maharashtra Vidya International School of Business Meerut, Delhi Ambitious College Mumbai, Maharashtra.

Ground Staff Course FAQs

Candidates can refer below for Ground Staff Course FAQs.

Q:   What are the roles and responsibilities of Ground Staff employees?

A:

There are plenty of roles and responsibilities handled by Ground Staff employees at an Airport. However, here are a few basic duties:

  • Answering inquiries and extending a warm welcome to travelers.

  • Registering bags.

  • Arranging for reservations.

  • Selling passes for flights.

  • supplying refreshments to airplanes.

  • Aircraft cleaning.

  • Helping passengers with disabilities or small children.

  • Providing travelers with information.

Q:   I want a job in airport like ground staff but I don't want to be an air hostess. Which course should I pursue?

A:
There is no such course to become a ground staff. General graduation is enough to be a ground support staff. You should keep a track on the vacancy notifications as and when announced by various airlines from time to time. I'm sure many of those will fit as per your educational background.

Q:   Can a B.A. female student appear for non-technical ground duty branch in AFCAT?

A:
Yes, you are eligible. AFCAT eligibility for ground duty (non technical) in Air Force includes, the age limit is 20 years to 26 years for officers joining, and both men and women can apply.

Popular Ground Staff UG Courses

Following are the most popular Ground Staff UG Courses . You can explore the top Colleges offering these UG Courses by clicking the links below.

UG Courses

Popular Ground Staff PG Courses

Following are the most popular Ground Staff PG Courses . You can explore the top Colleges offering these PG Courses by clicking the links below.

PG Courses

Popular Exams

Following are the top exams for Ground Staff. Students interested in pursuing a career on Ground Staff, generally take these important exams.You can also download the exam guide to get more insights.

Apr '24

SSAT 2024 Exam

TENTATIVE

15 Apr ' 24

SSAT 2024 Application Process last date with late...

May '25

CUCET 2025 Phase 1 Application Form Last Date

TENTATIVE

Jun '25

CUCET 2025 Phase 2 Exam Date

TENTATIVE
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Student Forum

chatAnything you would want to ask experts?
Write here...

Answered 2 months ago

You can begin your search for a ground crew position at Delhi Airport by learning more about the particular airlines or ground handling businesses that work there. Many of these businesses may advertise job openings on their websites or job search engines, and many have their hiring procedures. For

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

A Ground Staff course provide specific knowledge about Airport Operations, Ground Management, Aviation Security, Passenger Handling, Personality Development, etc. Some of the main subjects taught in Ground Staff course are:

Syllabus for Ground Staff Course

Aviation Fundamentals

Airport Division

Reservation includes Baggage screening and Queue Management

Security Hold Area and boarding gate

Check-in Procedures

Baggage Make-Up Area

Arrival Procedures

Ramp Management

Frequent Flyer Program

SABRE- Basic Reservations and check-in

Boarding Gate Formalities and Announcements

-

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

Airport Ground Staff require exemplary customer service skills to assist passengers during check-in and boarding, contributing to a positive travel experience. Strong communication skills are essential for clear coordination with passengers, team members, and air traffic control, ensuring smooth gro

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

Yes, candidates can apply for the Ground Staff position after completing their class 12th in any stream or with an equivalent degree. Candidates may register for several aviation management courses after passing the 12th-grade exam. To receive better placement, candidates must maintain an exam score

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

There are plenty of roles and responsibilities handled by Ground Staff employees at an Airport. However, here are a few basic duties:

  • Answering inquiries and extending a warm welcome to travelers.

  • Registering bags.

  • Arranging for reservations.

  • Selling passes for flights.

  • supplying refreshments to airplane

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

In the previous 5 to 6 years, there has been an exponential increase in domestic and international air traffic, leading to a flood-like situation in the civil aviation industry. Every few weeks, the Ministry of Civil Aviation releases new regulations on the construction of new airports, the upgradin

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

The potential for Ground Staff roles in airlines appeared bright, and these tendencies have probably persisted. Here are some prospective career paths for airline ground crew members in the future:

  • Increased Demand: There will probably be a rise in the need for ground personnel as the aviation sector

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

Ground Staff courses are intended to give people the abilities and information needed for a variety of jobs related to airport operations. A variety of subjects are covered in these courses, including customer service, baggage management, airport security, check-in processes, and passenger handling.

...more

P

Parul Thapa

Contributor-Level 10

Answered 2 months ago

Yes, PTC Aviation Academy offers Diploma course in PTC Aviation Academy. The college offers direct admission to all its course. The candidate who wants to apply for a UG Diploma in Ground Staff at PTC Aviation Academy are required to complete the given eligibility criteria before applying for admiss

...more

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Jiya Tyagi

Contributor-Level 10

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