MCDST (Microsoft Certified Desktop Support Technician)

The Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification programmes offered by Microsoft. Candidates who pursue the certification programme will gain the knowledge required to support users and troubleshoot desktop environments running on the Microsoft Windows operating system.

Clearing the Microsoft Certified Desktop Support Technician (MCDST) certification can help a professional get a head start in IT career. A Microsoft Certified Desktop Support Technician is proficient at running, supporting and troubleshooting of various issues on a desktop environment running on the Windows operating system. In order to complete the course and earn the MCDST certification, candidates will have to pass the following exams, in any order:

• Supporting Users and Troubleshooting a Windows XP Operating System (Exam 70-2711)
• Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System (Exam 70-2721)

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