IIT Delhi study finds ways to improve customers experience with chatbots
Findings revealed that customer experience is built from the chatbot’s ability to predict suitable recommendation in minimal time.
Researchers at the Indian Institute of Technology (IIT) Delhi conducted a study and listed out factors that play a key role in improving experience of customers who use AI-based chatbots in their day-to-day life for various purposes such as registering complaint, asking questions related to purchase, etc, and thus be taken into consideration while designing a chatbot.
Researchers analyse 2.5L social media posts to extract parameters of chatbot
The research team, led by Prof Arpan Kumar Kar from the Department of Management Studies, analysed over 2.5 lakh social media users’ posts to understand the experience creation process in B2B businesses that use chatbots for marketing automation. Subsequently, the team applied text mining approaches to extract the parameters of a chatbot that may influence customers’ experience. The text mining approach uses natural language processing to identify significant trends, relationships, and group emerging patterns related to customer experience.
Their findings indicated that customer experience is built from the chatbot’s ability to predict the suitable recommendation in minimal time. Predictability is a crucial feature of an AI-based chatbot. The primary driving factor for a customer to use a chatbot is finding accurate information, which the chatbot designing team should consider the most crucial factor.
Q: Is BTech available in IIT Delhi?
Yes, IIT Delhi offers a four-year full-time BTech course at the undergraduate level. IIT Delhi BTech admission is completely entrance-based. IIT Delhi BTech admission is based on JEE Advanced score obtained by JEE Main-qualified candidates. The centralised counselling process for all the IITs is managed and regulated by the JoSAA, based on which seat allotment is carried out for all the JEE Advanced-qualified candidates. Read more about IITD BTech course.
Q: Is IIT Delhi good for an MBA?
The Department of Management Studies (DMS), IIT Delhi, also known as DMS IIT Delhi offers a two-year MBA course at undergraduate courses in a full-time mode. IIT Delhi is a decent option to pursue an MBA degree. IIT Delhi ranked 4 by the National Institutional Ranking Framework (NIRF) in the Management category IN 2024. Talking about DMS IIT Delhi MBA placements 2023, the average package offered was INR 25.82 LPA and the highest package stood at INR 41.13 LPA. A placement percentage of 100% was achieved. Thus, it is a good institute for an MBA.
Q: Is PhD available in IIT Delhi?
Yes, Indian Institute of Technology Delhi offers PhD in full-time and part-time modes. The doctoral-level course is made available by almost all the departments of the institute. Candidates who meet the required eligibility criteria and have the relevant work experience become eligible for admission. Currently, IIT Delhi Biochemical Engineering and Biotechnology department is offering joint PhD programme with the University of Queensland.
The language used by the chatbot needs to be descriptive, simple, and query oriented. For example, when customers ask questions about the product information, chatbots can respond in the language customers are familiar with instead of technical details about the product. Trust is an essential constant while using chatbot services. So, firms need to specify privacy policy, safety precautions while using digital services.
“Besides predicting customer preference, a chatbot also needs to provide a user-friendly environment with a visual cue to capture customer information. The quality of service provided by chatbots must be satisfactory. So, businesses need to consider taking feedback from customers about chatbot services and moderate chatbot functionalities based on cocreated strategies,” said Prof Arpan Kumar Kar.
Read more:
Q: Is IIT Delhi provide part time PhD?
Yes, apart from the full-time mode, Indian Institute of Technology Delhi also offers PhD programme in a part-time mode. Candidates willing to seek admission to a PhD programme in this mode of education need to appear for a written test, followed by a PI round, both conducted by the institute. Before applying for part-time PhD programme, aspirants must check the required qualification and work experience.
Q: Is it worth doing MSc from IIT Delhi?
Yes, IIT Delhi is a good institute for MSc aspirants. The institute has got a good overall rank from NIRF in the 2023 rankings. It has been ranked at the third spot among top colleges in the country. Moreover, IIT Delhi also provide placements support. As per its 2023 placement report, the median package offered to PG (2-year) candidates was INR 12.50 LPA. Some of the top companies that participate in its placements drive are Microsoft, Cisco, Accenture, etc.
Q: How long is BTech in IIT Delhi?
The duration of IIT Delhi BTech courses is four years. The full-time degree programme is divided into eight semesters. During the BTech course duration, the students have to do compulsory foundation courses in the areas of basic sciences, humanities, engineering sciences, and social sciences along with the departmental core and elective courses. Moreover, IIT Delhi offers internship opportunities to UG students, the duration of short-term internships is 1.5 to 2 months and is 6 months for long-term internships.
Apart from this, the Indian Institute of Technology, Delhi also offer an integrated BTech and MTech programme. The duration of this dual degree course is five years against the standard duration of both the courses - BTech (four years) and MTech (two years).
Q: What are the pros and cons of IIT Delhi for freshers?
Pros of IT Delhi for freshers
- IIT Delhi freshers find the culture and environment of IIT Delhi good.
- IIT Delhi clubs and fests are very good. Clubs help the students in learning new skills and knowledge
- The institute has collaborations with leading organizations, which provide good opportunities to students for internships, placements and live projects.
- IIT Delhi has a vibrant campus life. The students get an opportunity to pursue their hobbies.
Cons of IT Delhi for freshers
- According to students reviews, they don't find mess food too good.
- Library needs improvement
- Being the top most IIT, the burden of studies is felt by students
- The competition is quite high here
- The class time schedules are quite strict
Q: Is it worth joining IIT Delhi for MTech?
As per the QS World University Rankings, IIT Delhi is the third best institute in India and 174th globally. In the NIRF rankings, it has been ranked at the second spot under the "Engineering" category. Candidates get good placement opportunities. The highest international and domestic package offered was INR 2 crore per annum and INR 1.25 crore per annum. In IIT Delhi placements, 50 students received package more than INR 1 crore per annum (domestic). Thus, it is great if a candidate gets admission at IIT Delhi.
News & Updates
Photos & Videos
+8
- M.Tech colleges in Delhi
- Certificate colleges in Delhi
- M.Sc. colleges in Delhi
- B.Tech colleges in Delhi
- Ph.D. colleges in Delhi
- MBA colleges in Delhi
- PG Diploma colleges in Delhi
- B.Des colleges in Delhi
- M.A. colleges in Delhi
- M.Des colleges in Delhi
- Executive MBA colleges in Delhi
- Engineering colleges in Delhi
- Business & Management Studies colleges in Delhi
- IT & Software colleges in Delhi
- Science colleges in Delhi
Contact Details
Address
Indian Institute of Technology, IIT Delhi Main Rd, IIT Campus
Hauz khas, Delhi
Other Popular IITs
Get details of Similar Colleges
Student Forum
Anything you would want to ask experts?Answered a week ago
The eligibility criteria for MSc courses at IIT Delhi differ slightly from specialisation to specialisation. However, the basic eligibility criteria for admission to the MSc course at IIT Dlehi is candidates must complete is they have completed their Bachelor's degree of three/ four years related to
A
Contributor-Level 6
Answered Yesterday
Eligibility Criteria For Admission in 2024 IITs
A performance score of both board exams and the Joint Entrance Examination-Attempt (JEE) Advanced is indeed the two-time criteria for final judgment entry regarding eligibility for admission to the Indian Institutes of Technology (IITs) in the coming ac
R
Contributor-Level 10
Answered Yesterday
Choosing between IIT Delhi Mathematics and Computing (MnC) and IIT Roorkee Computer Science (CSE) depends on your interests and career goals:
- IIT Delhi MnC: Focuses on applied mathematics, data science, AI, and finance. Offers versatility in tech and non-tech roles like analytics and quantitative fin
S
Contributor-Level 10
Answered a week ago
The basic requirement that candidates have to fulfill for admission into PhD Biological Sciences in IIT Delhi are as follows:- The candidates must hold a Master's degree in Biological Sciences or related fields with a minimum CGPA of 6.0 or 60% mark. If you are among these, then you should possess a
K
Contributor-Level 10
Answered a week ago
The fee structure depends on the annual family income of the students. If income is more than INR 5 lakhs, the tuition fee is INR 1 lakh.
- One-time payment - INR 8150
- Other charges - INR 5350
- Refundable Caution Deposit - INR 4000
- (Inst. +Lib. Security) - INR 4000
Please note that there are several other
Guide-Level 13
Answered Yesterday
Indeed, IIT Delhi offers dorm accommodations for both male and female students. There are 13 hostels in all, including two for girls and eleven for guys. Common areas, dining facilities, and Wi-Fi are among the basic features offered by the hostels. The kind of lodging and the particular programme d
E
Beginner-Level 5
Answered a week ago
The students can directly apply for the Online Certificate Program in Data Science and Machine Learning offered by IIT Delhi without having to write any entrance test. Applicants are accepted throughout the year and awarded a seat according to organizational priority, education level and work experi
K
Contributor-Level 10
Answered 2 weeks ago
Yes, any candidate who has passed BE/ BTech/ MSc or equivalent with a minimum 60% aggregate are eligible to apply for IIT Delhi M.Tech programme. Aspirants must also qualify GATE for admission to MTech. Aspirants with a score equal to or more than the cutoff also have to go through a counselling rou
N
Contributor-Level 10
Who is eligible for IIT Delhi MSc course?