Microsoft Dynamics CRM

We are living in the age of new technology, hence, it has become essential for organisations to connect multiple systems to analyze critical data, automate processes and build solutions to various requirements. Microsoft tools help organisations/businesses to deliver a better value and seamless experience for users. Over the past few decades, Microsoft has established itself as one of the largest technology giants that have been providing practical, user-friendly, and easy digital solutions.

Today, organisations across the sectors that use Information Technology are experiencing a growing need for professionals who are certified in Microsoft Dynamics CRM products. Microsoft Dynamics CRM Certifications are the best software application when it comes to training candidates for automating business processes and functions. Microsoft Dynamics CRM Certification training programmes are ideal for those who are familiar with Customer Relationship Management (CRM), digital business operations, and Microsoft products.

There are many Microsoft Dynamics CRM Certifications available at various institutes, colleges, and other learning platforms in India as well as in other parts of the world. Read on the whole page to know available Microsoft Dynamics CRM Certifications, certification cost, required skills, how to earn Microsoft Dynamics CRM certifications, and more.

Eligibility Criteria for Microsoft Dynamics CRM Course

The students who have done undergraduate and postgraduate are eligible to apply for Microsoft Dynamics CRM courses. They should, however, possess a few basic computer skills to complete the course.

Entrance Exams for Microsoft Dynamics CRM Course

The admission procedure for the Microsoft Dynamics CRM course varies from college to college. Some of the colleges provide direct admission, while some others take entrance exams of their own.

Skills Required to do Microsoft Dynamics CRM Course

• You should be familiar with the fundamentals of Microsoft Office programmes like Outlook and Excel.
• You should feel at ease using a computer or laptop and browsing the internet.

Syllabus for Microsoft Dynamics CRM

The main topics taught in Microsoft Dynamics CRM include:

Support the Microsoft Dynamics 365 Client Environment

1. Deploy Microsoft Dynamics Editions 

2. Deployment Plan Microsoft Dynamics

3. Import data into the Microsoft Dynamics 365 environment

4. Manage the Microsoft Dynamics 365 environment

Administer the Microsoft Dynamics 365 Environment

1. Overview

2. Deploy Instances

3. Manage Instances and updates

Integrate Microsoft Dynamics with Other Applications

1. Overview

2. Integrate Exchange Online

3. Integrate SharePoint & OneDrive For Business

4. Integrate other Online Business Solutions with Microsoft Dynamics

Manage Microsoft Outlook and Mobile Environments

1. Overview

2. Integrate Microsoft Dynamics 365 with Outlook

3. Manage and Configure Mobile Apps for Microsoft Dynamics 365

Microsoft Dynamics CRM Certifications

Currently, there are many Microsoft Dynamics CRM Certifications available. As per requirement, both working professionals and candidates who desire to pursue a career in the IT sector where they can be asked to use Microsoft Dynamics CRM tools can take these certifications. The space below mentions the Microsoft Dynamics CRM Certifications along with programme detail:

Microsoft Dynamics 365 Fundamentals (CRM): This is an introductory certification programme suitable for those who are familiar with Customer Relationship Management, business operations, and are Information Technology savvy. The course touches all the Dynamic 365 products and validates your broad exposure to them. To earn this certification, you need to cover Dynamics 365 topics including pricing and licensing, basic cloud concepts, and deployment and release options. Professionals from different sectors and roles can earn Microsoft Dynamics 365 Fundamentals Certification.

Microsoft Dynamics 365 Field Service Functional Consultant Associate: This cert is another best option for those who are aspiring Dynamics 365 Functional Consultants. The course focuses on field service applications and gives you the knowledge to implement Dynamics 365 solutions to meet your customer’s needs. The course will also prepare you to work with project managers, solution architects, developers etc and give your career a boost in terms of both developing skills and increasing salary. This certification is appropriate for those who at least hold 1-3 years of experience working as a functional consultant and are familiar with Dynamics 365 tools.

Microsoft Dynamics 365 Customer Service Functional Consultant Associate: This cert focuses on Dynamics 365’s customer service applications and prepares you to craft smart and effective customer experience solutions. The program is suitable for those who are working as a functional consultants responsible for configuring and implementing Dynamics 365 solutions for customers. In the course, you learn to implement omnichannel solutions that focus on service, efficiency, quality, reliability, and customer satisfaction. Before joining the program, you are expected to have a minimum of one to three years of experience working as a functional consultant and know all app-related stuff such as managing data, upkeeping security processes, configuring the platform, managing cases, queues, entitlements, etc.

Microsoft Dynamics 365 Sales Functional Consultant Associate: This is another best fit cert for those who are working as functional consultants and use Microsoft Dynamics 365 products in their job. Those who are not working professionals but looking forward to learning consulting skills using Microsoft Dynamics 365 can take this cert. During the course, you will get the chance to learn to anticipate and plan customer connections, help sales teams make effective decisions using data analytics, managing leads and deals. This is an advanced level cert, hence, before appearing for the exam, you are expected to hold the below-mentioned experience:

• Know Dynamics 365 model-driven applications and data-modeling principles.
• Have experience in configuring Microsoft Power Platform.
• Experience in working with an organization’s stakeholders where you gathered requirements and implemented Dynamics 365 Sales solutions.
• Experience in managing leads, opportunities, quotes, and orders, and have experience in configuring product catalogues and price lists.

Microsoft Dynamics 365 Marketing Functional Consultant Associate: This one is also an advanced level Microsoft Dynamics CRM cert best fit for those who are functional consultants or a professional who use Microsoft Dynamics 365 products to complete their day-to-day marketing functional operations. This cert is also suitable for those who are developing and are desire to hone their consulting skills. The course prepares you to deliver work effectively and grow your marketing skills which will result in a promotion in your salary. To earn this cert, you’ll be expected to know Dynamics 365 model-driven applications, and data-modeling principles. Apart from this, you should also have experience in configuring the Microsoft Power Platform.

The above-mentioned certifications are popular Microsoft Dynamics CRM certifications. Moreover, many also go for earning some other Microsoft Dynamics CRM certifications such as Microsoft Dynamics 365 Finance and Operations Apps Solution Architect Expert, Microsoft Dynamics 365 Supply Chain Management, and Manufacturing Functional Consultant Associate as per their requirements.

Microsoft Dynamics CRM Certifications Fees

To earn Microsoft Dynamics CRM Certifications from an authorized learning platform or institute, you need to appear for at least one related exam and the majority of Microsoft Dynamics CRM cert exams cost 165 USD per attempt (it may vary from institute to institute). If you fail to pass on the first attempt and want to take the exam once again then you will be required to pay the same amount for the exam. Microsoft learning platform and other institutes offer cheaper resists for those who want to appear for two or more exams.

Validity of Microsoft Dynamics Certifications

This is an important concern when it comes to the validity of Microsoft Dynamics CRM Certifications because some Microsoft recognised certifications may go outdated when the newly updated programme is available or similar but updated certification is available. You must note that no Microsoft Dynamics Certification has an expiry date. However, a few certs may go retired.

How to earn Microsoft Dynamics CRM Certification?

To earn Microsoft Dynamics CRM Certifications, you need to pass related Microsoft Dynamics CRM Certifications exams. Various reputed colleges, institutes, and other learning platforms conduct Microsoft Dynamics CRM Certifications exams. These exams test the knowledge provided in the programme so you need to acquire the required subject knowledge.

Frequently Asked Questions

Q. Are Microsoft Dynamics CRM certifications worth it?

Q. What can Microsoft Dynamics CRM do?

Q. Can I earn Microsoft Dynamics CRM Certifications online?

Q. What is the cost of Microsoft Dynamics CRM Certifications?

Q. What are the popular Microsoft Dynamics CRM Certifications?